Members: The Complaints Process

The Ontario College of Osteopathic Rehabilitation Sciences (OCORS) is obliged to give the member an opportunity to respond to the complaint. Therefore, the complainant's authorization is sought to release the complaint to the manual osteopath.

OCORS sends a copy of the complaint and authorization to the manual osteopath in question, who is asked to respond. A copy of the manual osteopath's response is then sent to the complainant for comments, if any.

It is the responsibility of OCORS to ensure that a fair and thorough investigation of each complaint is conducted and that an appropriate decision is made based on the results of the investigation. An investigator will collect all relevant information by obtaining and reviewing relevant records and documents and by interviewing the complainant, member and any other related persons. OCORS will then review the investigator's report.

OCORS provides a written decision on formal complaints. It may decide to take any of the following action:

• Discipline the member;

• Caution the member;

• Dismiss the allegations;

• Take any other action it considers appropriate that is not inconsistent with the regulations or by-laws of the OCORS.